Frequently Asked Questions

TIME4T brings together carefully selected teas and distinctive blends designed to make everyday tea rituals more enjoyable, from classic black teas to aromatic chai and stone-milled Japanese matcha.

It depends on the experience you’re looking for. Choose English Breakfast for a bold, classic cup, Earl Grey for bright citrus and floral notes, Peach Paradise for a fruity and refreshing tea, Masala Chai for warm aromatic spices, or Ceremonial Matcha for a smooth, umami-rich experience.

Yes. Each product page includes a complete ingredient list provided by our tea supplier. We recommend reviewing the ingredients before purchasing if you have any allergies or dietary considerations.

Ingredients vary by product. Please review the ingredient list on each product page before purchasing. If you have a food allergy or specific dietary concern, please contact us before ordering so we can provide the information available to us.

Each TIME4T tea has its own recommended brewing method. You can find the recommended amount of tea, water temperature, and steeping time on each product page.

Yes. Earl Grey and Peach Paradise are especially enjoyable over ice. Brew them using the recommended parameters on their product pages, then pour over ice and enjoy.

Whisk 1 g of matcha with 8 oz of water at approximately 175°F (80°C) until smooth and lightly frothy. It can also be prepared as a matcha latte with your preferred milk.

The recommended amount varies by product. For our loose leaf teas, the standard recommendation is 2.5 g per 12 oz of water. Ceremonial Matcha uses a different preparation: 1 g per 8 oz of water.

Our loose leaf teas are generally brewed at 195°F / 90.5°C. Ceremonial Matcha is prepared at a lower temperature of 175°F / 80°C to help create a smooth, balanced cup.

Keep your tea in its original resealable packaging and store it in a cool, dry place away from direct sunlight, heat, and moisture.

Simply browse our products, choose the tea or collection you’d like, add it to your cart, and complete checkout through our online store.

We currently accept:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Orders may be canceled within 24 hours of placing the order. After 24 hours, cancellation may no longer be possible because the order may have entered processing.

Orders are generally processed within 1–3 business days. Standard shipping typically takes an additional 3–5 business days, for an estimated total delivery time of 4–8 business days. Delivery times are estimates and are not guaranteed.

We offer Free Standard Shipping on all U.S. orders, with no minimum purchase requirement.

TIME4T currently ships within the United States, including all 50 states. We accept shipments to PO Boxes, but we do not currently ship to APO/FPO addresses or internationally.

Once your order has shipped, we’ll send tracking information by email when it is available. Please allow some time for the tracking information to become active after receiving your shipping confirmation.

Please contact us within 7 days of the estimated delivery date. We’ll review the situation and, when appropriate, assist with the shipping carrier’s investigation or claim process. Each case is evaluated individually.

TIME4T does not accept returns. However, if you receive a damaged, defective, incorrect, or otherwise problematic product, please contact us so we can review your case individually and determine whether a replacement or refund may be appropriate.

Refund requests are reviewed on a case-by-case basis. If a refund is approved, it will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

Once a refund is approved, it will be processed to the original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.

Please contact us as soon as possible with your order number and details of the issue. We’ll review your case individually and, when appropriate, determine whether a replacement or refund may be provided.

You can contact our customer support team at info@time4t.shop or through the contact form on our website. Our support hours are Monday–Sunday, 8:00 AM–10:00 PM EST, and we typically respond within 1 business day.

Absolutely. If you have questions about our teas, ingredients, preparation, or any other product information, please contact us before ordering at info@time4t.shop or through our contact form.

We’re here to help. Contact us at info@time4t.shop or use our contact form, and our customer support team will be happy to assist you.